Customer Support Email support@rawfirebbq.com This is our primary channel for all customer inquiries, including order questions, returns, shipping issues, and product support. We aim to respond to all emails within 24 to 48 business hours, Monday through Friday.

Customer Support Phone +1 575-366-8913 Our phone line is available during business hours for customers who prefer to speak directly with a member of our team.

Business Hours Monday through Friday, 9:00 AM to 5:00 PM (Eastern Standard Time) We are closed on weekends and public holidays. Inquiries received outside of business hours will be addressed on the next available business day.

Business Address Raw Fire BBQ 412 W 7TH ST STE 895, Clovis New Mexico 88101
United States

Order Inquiries If you have a question about an existing order — including order status, shipping updates, or delivery issues — please have your order number and email address used at checkout ready when you contact us. You can find your order number in your order confirmation email.

Returns and Exchanges If you would like to initiate a return or exchange, please review our Return and Refund Policy before contacting us. When reaching out, please include your order number, the item(s) you wish to return, and the reason for the return. If the item arrived damaged or defective, please also attach clear photographs so we can resolve the issue as quickly as possible.

Product Questions Not sure which knife is right for you, or need advice on which thermometer best suits your cooking style? Our team is passionate about BBQ and grilling, and we are happy to help you find the perfect product. Reach out to us with your question and we will get back to you with a personalized recommendation.

Shipping and Delivery If your package has not arrived within the estimated delivery window, or if your tracking information has not been updated, please contact us with your order number and we will open an investigation with the carrier on your behalf.

Wholesale and Bulk Orders Interested in placing a bulk or wholesale order for your restaurant, catering business, or event? We would love to work with you. Please send us an email at support@rawfirebbq.com with details about your needs and we will get back to you with a custom quote.

Press and Media Inquiries For press, media, or partnership inquiries, please contact us at support@rawfirebbq.com with the subject line "Press Inquiry" and a member of our team will be in touch.

Raw Fire BBQ — Fuel Your Passion.