Privacy policy
PRIVACY POLICY
At Raw Fire BBQ, we are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website rawfirebbq.com and make a purchase from us. Please read this policy carefully. If you disagree with its terms, please discontinue use of our site.
Information We Collect
We collect personal information that you voluntarily provide to us when you register on the website, place an order, subscribe to our newsletter, or contact us for support. The personal information we collect may include:
•Contact Information: Name, email address, phone number, and mailing address.
•Payment Information: Credit card numbers and billing address. Note that payment information is processed securely by our payment providers (Shopify Payments, PayPal, etc.) and is never stored on our servers.
•Order Information: Products purchased, order history, and transaction details.
•Device and Usage Information: IP address, browser type, operating system, referring URLs, and pages viewed on our site. This information is collected automatically through cookies and similar tracking technologies.
How We Use Your Information
We use the information we collect for the following purposes:
•To process and fulfill your orders, including sending order confirmations, shipping notifications, and tracking updates.
•To communicate with you about your account, orders, or customer service inquiries.
•To send you marketing and promotional communications (only if you have opted in to receive them). You may opt out at any time by clicking the "unsubscribe" link in any marketing email.
•To improve our website, products, and services based on your feedback and usage patterns.
•To comply with legal obligations and enforce our terms and policies.
•To prevent fraudulent transactions and protect against criminal activity.
Sharing Your Information
We do not sell, trade, or rent your personal information to third parties. We may share your information with trusted third-party service providers who assist us in operating our website and conducting our business, including:
•Shopify: Our e-commerce platform provider. Your data is stored through Shopify's data storage, databases, and the general Shopify application. They store your data on a secure server behind a firewall.
•Payment Processors: Such as Shopify Payments, PayPal, and Stripe, for the purpose of processing your payment transactions.
•Shipping Carriers: Such as USPS, UPS, FedEx, and DHL, to fulfill and deliver your orders.
•Marketing Platforms: Such as Google Analytics, Meta (Facebook/Instagram), and email marketing providers, to help us understand website traffic and improve our advertising.
All third-party service providers are required to keep your information confidential and use it only for the specific purposes for which it was shared.
We may also disclose your information when we believe disclosure is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property, or safety.
Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and personalize content. Cookies are small data files stored on your device. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, some portions of our site may not function properly.
We use the following types of cookies:
•Essential Cookies: Necessary for the website to function properly (e.g., shopping cart, checkout).
•Analytics Cookies: Help us understand how visitors interact with our website (e.g., Google Analytics).
•Marketing Cookies: Used to deliver relevant advertisements to you on other platforms (e.g., Meta Pixel, Google Ads).
Your Privacy Rights
Depending on your location, you may have certain rights regarding your personal information:
California Residents (CCPA): You have the right to know what personal information we collect, the right to delete your personal information, and the right to opt out of the sale of your personal information. To exercise these rights, contact us at support@rawfirebbq.com.
European Residents (GDPR): You have the right to access, correct, update, or request deletion of your personal information. You also have the right to object to processing of your personal information, ask us to restrict processing of your personal information, and request portability of your personal information. To exercise these rights, contact us at support@rawfirebbq.com.
Australian Residents (Privacy Act 1988): You have the right to access and correct your personal information held by us. To exercise these rights, contact us at support@rawfirebbq.com.
Data Retention
We will retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements).
Data Security
We implement appropriate technical and organizational security measures to protect your personal information against accidental or unlawful destruction, loss, alteration, unauthorized disclosure, or access. However, no method of transmission over the Internet or method of electronic storage is 100% secure, and we cannot guarantee absolute security.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or the content of those sites. We encourage you to read the privacy policies of any third-party sites you visit.
Changes to This Privacy Policy
We reserve the right to update this Privacy Policy at any time. We will notify you of any significant changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. We encourage you to review this Privacy Policy periodically.
Last Updated: July 2025
Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at: