Legal notice
LEGAL NOTICE / CONTACT INFORMATION
Raw Fire BBQ is committed to full transparency with our customers. The following information is provided in compliance with applicable consumer protection laws and the requirements of Google Merchant Center and other advertising platforms.
Business Information
Business Name: Raw Fire BBQ
Website: www.rawfirebbq.com
Customer Support Email: support@rawfirebbq.com
Customer Support Phone: +1 575-366-8913
Business Address: 412 W 7TH ST STE 895, Clovis New Mexico 88101, United States
Customer Service Hours: Monday through Friday, 9:00 AM to 5:00 PM (Eastern Standard Time)
We aim to respond to all customer inquiries within 24 to 48 business hours.
Nature of Business
Raw Fire BBQ is an online retail store specializing in premium BBQ and grilling equipment, including chef knives, knife sharpeners, meat thermometers, smokeless electric grills, cutting boards, and outdoor cooking accessories. We operate exclusively online and ship to customers in the United States, Canada, Europe, and Australia.
Dispute Resolution
In the event of a dispute arising from a purchase made on rawfirebbq.com, we encourage customers to contact us directly at support@rawfirebbq.com so that we may resolve the matter promptly and to your satisfaction. We are committed to addressing all complaints fairly and efficiently.
If a resolution cannot be reached directly, customers in the European Union may also use the European Commission's Online Dispute Resolution platform, available at https://ec.europa.eu/consumers/odr.
Compliance
Raw Fire BBQ operates in compliance with applicable consumer protection laws, including but not limited to:
•The Federal Trade Commission Act (United States )
•The Consumer Rights Act 2015 (United Kingdom)
•The Consumer Contracts Regulations 2013 (United Kingdom)
•The Australian Consumer Law (Australia)
•The General Data Protection Regulation — GDPR (European Union)
•The California Consumer Privacy Act — CCPA (California, United States)
Intellectual Property Notice
All content on this website, including text, images, logos, product descriptions, and graphics, is the intellectual property of Raw Fire BBQ and is protected by copyright law. Unauthorized reproduction or distribution of any content from this website is strictly prohibited.
Limitation of Liability
Raw Fire BBQ makes every effort to ensure the accuracy of the information presented on this website. However, we do not warrant that product descriptions or other content on this site is accurate, complete, reliable, current, or error-free. If a product offered by Raw Fire BBQ is not as described, your sole remedy is to return it in unused condition in accordance with our Return and Refund Policy.
Changes to This Notice
Raw Fire BBQ reserves the right to update this Legal Notice at any time. Changes will be effective immediately upon posting to the website. We encourage you to review this page periodically.
Last Updated: July 2025